Quality Assurance Specialist

Competencies

Summary/Objective     

Maintain complete and accurate records on program participants and activities. The Quality Assurance Specialist specializes in various program administrative duties, efficient organization and input of timely and accurate data on participants and activities. The QAS is responsible for the compilation of pertinent data and completing program reports.

Essential Functions

The Quality Assurance Specialist is responsible for the compliance of pertinent participant data and completing program reports.  The Quality Assurance Specialist duties mainly consist of ensuring that all program documentation standards are reviewed, documented, and adhered to as required.

  1. Ensures that quality assurance standards are achieved
  2. Document quality assurance activities
  3. Gather and organize statistical program data and outcomes
  4. Analyze audit outcomes and carry out appropriate corrective procedures
  5. Answer and direct calls to appropriate personnel
  6. Greet and direct visitors
  7. Perform data entry duties and create spreadsheets
  8. Maintain documents and records
  9. Process and prepare documents

Skills and Experience

  • 3-5 years of proven administrative and quality assurance experience
  • Excellent presentation, communication, organization, computer, and typing skills
  • Proficient in all Microsoft Office applications, specifically Excel
  • Able to meet critical deadlines with accuracy and thoroughness
  • Driven, assertive, self-motivated, and detail-oriented
  • Have a “Can-Do” spirit and actively work together as a team with the program staff
  • Experience working with diverse, at risk, and vulnerable populations
  • Work well independently and as a team member

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a field role with a need to perform clerical and administrative duties in a physical office. Role requires extensive amount of mobility.

Hours of Work

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Position requires the ability work on evenings and weekends as needed.

Reporting Relationships

Reports to the Program Manager and works in collaboration with E&ES staff. Will work closely with Program Support Specialists and program staff to ensure documentation compliance. Will also maintain positive relationships with funding sources and partner agencies.

Education

  • High School Diploma or GED
  • Preferred Bachelor’s degree or higher from an accredited College/University OR related experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Employment & Employer Services is an Equal Opportunity Employer.  It is the policy of Employment & Employer Services to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.  As an Equal Opportunity Employer, this company intends to comply fully with all federal and state laws.

Submit Resume

​Please submit your cover letter and resume to apply@eesforjobs.com to be considered for this opportunity.